Updated: 03/11/16 : 06:27:20
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ECC to host consumer rights talk at Sligo Library

The European Consumer Centre (ECC) Ireland will hold a free public talk on EU cross-border consumer rights and traders’ obligations - particularly for online selling - at Sligo Library on Wednesday, November 23rd, at 6.30pm.

As the Christmas shopping frenzy gets into full swing, consumers may wonder about their EU consumer rights when shopping online or in person from traders based in another EU country.

Traders here will also be under extra pressure, so it is important for them to maintain good customer service by brushing up on consumer rights, changes in EU consumer legislation, and legal requirements for selling goods/services online.

Consumers and traders are invited to attend the free talk which is being organised by Sligo Europe Direct Information Centre and will feature tips and advice from ECC Ireland expert speakers.

The talks will cover

    An overview of how ECC Ireland can help with EU cross-border consumer problems.
    Consumers’ rights when buying goods and services in another EU country.
    Consumers’ rights when shopping online and tips.
    Other redress options such as Alternative Dispute Resolution (ADR) and the new Online
    Dispute Resolution (ODR) platform.
    Information for traders about consumer rights, obligations, and new changes in EU
    consumer legislation.
    10 Tips for Selling Online guide – recently launched by ECC Ireland and Dublin Chamber
    of Commerce.
    A question and answers session.

Martina Nee, press and communications officer for ECC Ireland, said: “This is a great opportunity for general members of the public to find out more about consumer rights, how it applies day-to-day when buying a good or a product in person in a shop based in another EU country or from an EU trader’s website.

It will also be of interest to traders who may want to ensure better relations with customers by refreshing their consumer rights knowledge and their obligations in relation to selling goods and services online, including the new online dispute resolution requirements.”

To book your place to this free information evening, contact Sligo Library on 071 9111670 or email bcawley@sligococo.ie