Updated: 01/11/17 : 06:51:08
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Irish Water launches dedicated refunds website

Irish Water is today launching a dedicated website page to assist householders in receiving water charge refunds. See link below.

Almost one million householders who have paid water charges are due to receive a cheque from Irish Water refunding them the total amount paid before the charges were suspended.

On 19 October, Dáil Éireann passed the early stages of the Water Services Bill, which provides for refunding the water charges paid by some 990,000 householders.

RTÉ reports that the process of refunding around €173m to customers moves another step closer as Irish Water launches its refunds website page.

Refunds will be paid via cheque to the account holder at the address they provided to Irish Water.

Customers are being advised to contact the utility if their address has changed and they have yet to update their details.

If a customer's address or personal details have not changed, they will not have to contact Irish Water to get their refund.

Irish Water says payments are being made by cheque as "this is the quickest and most efficient means of payment".

The utility can cancel any cheques sent to incorrect addresses or individuals.

Eamon Gallen, Head of Customer Operations for Irish Water, said: "The two big questions that customers have are how much they will receive? And when they will receive it?

"Household customers can be assured that they will receive the full amount they paid, and customers will shortly be able to check online exactly how much they are due and when they are likely to receive their refund.

"Our priority is to ensure that those who paid their household charges get their refund as quickly and efficiently as possible. This is why I would urge any customers who have not informed us of a change of address to do so now so that their details are up to date and there is no delay in issuing their cheque."

The launch of the website page is the latest attempt to draw a line under the long running water charges saga.

In July, Minister for Finance Paschal Donohoe said that refunding water charges would cost the Exchequer €178m, including €5m in administrative costs.

According to figures released to RTÉ last month under the Freedom of Information Act, the administrative costs associated with refunding water charges are expected to be €5.87m.

Link: https://www.water.ie/for-home/refunds/